Frequently Asked Questions

Where is bbcon ?

bbcon 2019 is being held at the Gaylord Opryland Resort & Convention Center in Nashville, TN on October 15–17, 2019.

Where can I find up-to-date Conference information?

Website: www.bbconference.com
Social media: twitter.com/blackbaud

Are there hotel room blocks?

Yes, information about hotel and travel will be available soon.

Are meals provided?

Breakfast will be available on Tuesday, Wednesday, and Thursday mornings. Lunch will be provided for Blackbaud University Day attendees on Monday. And lunch will be provided Tuesday–Thursday for all bbcon attendees. There will also be a reception for University Day attendees and certified users on Monday evening with heavy hors d’oeuvres.

May I attend any breakout session, or do I need to stay on a certain track?

You may attend any breakout session. Choose the sessions that best suit your needs.

What are Learn Labs? Can anyone attend? Where are they located?

Learn Labs will only be offered during Blackbaud University Day. More information about University Day will be available soon.

Are there Conference program guides available?

In efforts to remain environmentally conscious, we will not be providing printed program guides this year. You can find Conference details on this site, or you can access real-time information in the Conference mobile app one month prior to the event.

I would like to meet with a certain Blackbaud employee. Can you arrange this for me?

Visit an information desk and a representative can contact the employee for you. You can also message them within the mobile app.

If I need help on-site, what should I do?

Blackbaud representatives can answer your questions at the information desks. Staff members available to help will be wearing staff ribbons. Our bbconcierge can guide you through your Conference experience by helping you identify sessions that address specific challenges and by introducing you to experts who can chat one-on-one.

Do I have to wear my name badge the entire time?

Yes, please wear your badge at all times and during the evening events. This allows us to easily identify Conference attendees and gives you access to all Conference events.

How will I know about session, room, or schedule changes?

We will post all changes in the bbcon mobile app. If you are a Twitter® user, follow #bbcon for the latest updates.