Frequently Asked Questions

Where is bbcon being held?

bbcon 2018 is being held at the Gaylord Palms Resort & Convention Center in Orlando, Florida.

Where can I find up-to-date Conference information?

Social Media:
Mobile App: bbcon 2018—available for free in the Apple® and Android™ app stores. Content will be available Sept 10.
Information Desks: Will be located in the Innovation Showcase Expo Hall.

If I need help, what should I do?

Blackbaud representatives are available to answer your questions at the information desks. You may also look for staff members who are wearing staff ribbons. In addition, special bbcon representatives are available to help guide you through your Conference experience. Look for them in the green Blackbaud shirts with “bbconcierge” on the back. They’ll be able to help you identify appropriate sessions that address your specific challenges and introduce you to experts who can chat with you one-on-one.

May I attend any breakout session or do I need to stay on a certain track?

You may attend any breakout session. Choose the sessions that best suit your needs.

What are Learn Labs? Can anyone attend? Where are they located?

Learn Labs will only be offered during Blackbaud University Day. This pre-conference training program will be held on October 8, 2018 and is an optional add-on to full conference attendee registration passes. For more information, please visit the University Day website.

Do I have to wear my name badge the entire time?

Yes, please wear your badge at all times and during the evening events. This allows us to easily identify Conference attendees and gives you access to all Conference events.

Are meals provided?

Breakfast will be available on Tuesday, Wednesday, and Thursday mornings. Lunch will be provided for University Day attendees on Monday and Tuesday–Thursday for all attendees. There will also be a reception for University Day attendees and certified users on Monday evening with heavy hors d’oeuvres.

How will I know about session, room, or schedule changes?

We will post all changes in the bbcon mobile app. If you are a Twitter® user, follow #bbcon for the latest updates.

Are there conference Program Guides available?

In efforts to remain environmentally conscious, we will not be providing printed conference program guides this year. You can find full conference details throughout this site or you can access real-time information within the conference mobile app one month prior to the event.

I would like to meet with a certain Blackbaud employee. Can you arrange this for me?

Visit an information desk and a representative can contact the employee for you. You can also message them within the mobile app.

Can I bring a guest to an evening event?

Yes, you can register to bring a guest to the Celebration Event on Tuesday, October 9. The cost for Celebration Event guest registration is $75.00.

You can also bring a guest to the Expo Hall Reception on Wednesday, October 10. The cost for Expo Hall Reception guest registration for this event is $50.00.

Guest refers to significant other or personal friend. Co-workers or associates in the industry do not qualify. Guests must be at least 21 years of age. Guest registration does not include access to any breakouts or general sessions, Innovation Showcase Expo, invitation-only events, or meal functions.